Cancellations, Refunds, and Disputes

1. Reservation Cancellations

  • Free Cancellation Period: Guests may cancel their reservation within 48 hours of booking for a full refund, provided the cancellation is made at least 14 days before the check-in date.

  • Standard Cancellation:

    • Cancellations made 14 days or more before check-in will receive a full refund minus any non-refundable fees (such as payment processing or booking platform fees).

    • Cancellations made 7–13 days before check-in will receive a 50% refund of the nightly rate.

    • Cancellations made less than 7 days before check-in are non-refundable.

  • Early Departures: No refunds will be issued for early departures, unused nights, or changes made after check-in.

2. Refunds

  • Refunds are issued only according to the cancellation timeline outlined above.

  • Refunds will be processed to the original payment method and may take 5–10 business days to appear, depending on the guest’s financial institution.

  • Non-refundable items may include:

    • Cleaning fees (if cleaning has already been completed or scheduled)

    • Booking or service fees charged by third-party platforms

    • Payment processing fees

3. Force Majeure (Unforeseen Events)

No refunds will be issued for cancellations or disruptions caused by events beyond the host’s control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Acts of government

  • Airline or travel delays

  • Power outages or internet disruptions not caused by host negligence

Travel insurance is strongly recommended to cover such events.

4. Property Issues and Guest Complaints

  • Guests must report any issues with the property within 24 hours of check-in to allow the host a reasonable opportunity to resolve the issue.

  • Failure to report issues in a timely manner may result in the guest waiving the right to a refund or adjustment.

  • Refunds will not be issued for minor inconveniences that do not materially affect the stay.

5. Disputes and Chargebacks

  • Guests agree to contact the host directly to attempt to resolve any disputes before initiating a chargeback or third-party claim.

  • Any unauthorized chargebacks or payment disputes that violate this policy may result in the guest being held responsible for related fees and administrative costs.

  • This policy will be used as supporting documentation in the event of a payment dispute.

6. Agreement to Policy

By confirming a reservation, the guest acknowledges and agrees to this Cancellation, Refund, and Dispute Policy in full.